HALBE Delivery: Small goods via parcel service, large goods via logistics service.
Everyone knows this: You’ve ordered something online and either you’re not home when the package is delivered or you’ve just missed the carrier. Help us get your order delivered quickly and safely! The shipping costs can be found at www.halbe-rahmen.de/en/payment-and-dispatch. On this page, we also provide you with additional information on the delivery of your goods after shipping and to fast delivery services, which you can still postpone after you receive your order confirmation for deliveries within Germany (without islands) in order to shorten the transport period. The duration of the transport mentioned below at the respective transport service provider is included in the delivery time, which is stated for the respective product.
After conclusion of the contract (or, with agreed deposit payments once the money has been transferred) shipping your order takes 6 to 8 days within Germany and 8 to 10 days for deliveries abroad – insofar the respective offer does not state any other deadline. Please note that there is no delivery on Sundays and public holidays. If you have ordered items with differing delivery times we combine all items into one joint shipment, unless agreed otherwise. In this case, the delivery depends on the item with the longest delivery period.
Goods are delivered one or two days after the shipping date. For a guaranteed parcel delivery the following day (Mon-Fri), HALBE can also arrange an overnight service "Garantie24" for only € 7.90 incl. VAT (€ 6.64 plus VAT) upon receipt of the order confirmation.
Depending on the shipment status, you can also track the delivery of your order online. After shipment, choose from the following FlexDeliveryService options on the GLS website:
- Pick desired delivery date (up to 6 days from shipping date)
- Change delivery address
- Delivery to your preferred parcel shop (Shop-Suche)
- Self-collection at the GLS depot (search shop)
- Granting of a signature release authorization (Signature realease authorisation)
- Delivery in the evening / on Saturday (only in certain postcode areas. Areas where this service is not available are not selectable)
If you don’t wish to use any of these options, your order will be delivered to your delivery address. If the driver cannot reach you, he or she leaves a notification card in your mailbox with information on where the parcel was delivered, either with a neighbour or at a nearby GLS PaketShop. In exceptional cases, there may be a second delivery attempt if the parcel could neither be delivered directly nor with a neighbour, or if there was no GLS PaketShop within 5 kilometers.
In case the second attempt also failed, the parcel is taken to one of the GLS depots where you can collect it yourself. Otherwise Halbe can also arrange a new delivery attempt (for an extra charge).
Besides standard delivery via GLS parcel service, you can also book the following services for an additional fee:
GLS Garantie24 = € EUR 7.90 inkl. VAT (€ 6.64 plus VAT):
Guaranteed delivery one day after the shipping date during the course of the day (in German excluding islands, Mon-Fri).
GLS Fixed Date Delivery: GLS Garantie24 plus guaranteed delivery before 10 am or 12 pm = on request, depending on the scope of your order.
For larger quantities or formats from approx. 700 x 1000 mm, due to size and weight your goods are delivered with Cargoline Logistics. Goods are delivered up to three days after the shipping date.
Please note: Logistics shipments are usually bulky and heavy and delivered “free to kerbside”. Depending on the spatial conditions, shipments can be unloaded and delivered at the roadside, often they can also be delivered to your door, a garage or else. This is left to the discretion of the driver and can only be decided on the spot. Carrying the parcel or palette/s into a building or unpacking of goods and/or disposal of packaging material is not part of the logistics service. Due to Covid19 restrictions additional services are not offered at the moment.
Cargoline Nightline € 19.90 incl. VAT (€ 16.72 plus VAT):
Guaranteed delivery one or two days after the shipping date during the course of the day (in German excluding islands, Mon-Fri). (Overnight shipping with 24 hours delivery cannot be guaranteed nationwide at this time.)
For international delivery through a logistics service we use Kühne+Nagel for most destinations. Goods are delivered two to four days after the shipping date. If your parcel was not delivered within this period, your HALBE contact will help you clarify the shipment and track your order.
Please note: Logistics shipments are usually bulky and heavy and delivered “free to kerbside” in front of your building. Depending on the spatial conditions, shipments will be unloaded and delivered at the roadside, often they can also be delivered to your door, a garage or else. This is left to the discretion of the driver and can only be decided on the spot.
Besides standard shipping via Kühne+Nagel free to kerbside you have the option, depending on your order, to book more services for an additional fee (ask your HALBE contact for details):
Possible services and costs on request, depending on your order and country / delivery address.
Your goods will be ready for self-collection at our plant. You will receive a pick-up notification email as soon as your order is complete. Self-collection times are from Monday to Friday between 8am and 5pm.
Please note: Your order has been carefully packaged in storage packaging. If you wish to have it collected as palletized goods through a logistics service, please let us know with your order.
Your HALBE contact can advise you on possible packaging costs and all logistics issues.