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Quality since 1946

Handmade in Westerwald

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Delivery information

HALBE Delivery: Small goods via parcel service, large goods via logistics service.

Everyone knows this: You’ve ordered something online and either you’re not home when the package is delivered or you’ve just missed the carrier. Help us get your order delivered quickly and safely! The shipping costs can be found at www.halbe-rahmen.de/en/payment-and-dispatch. On this page, we also provide you with additional information on the delivery of your goods after shipping and to fast delivery services, which you can still postpone after you receive your order confirmation for deliveries within Germany (without islands) in order to shorten the transport period. The duration of the transport mentioned below at the respective transport service provider is included in the delivery time, which is stated for the respective product.

We select the most suitable transport service provider for your order depending on the goods you have ordered and the delivery address.

After conclusion of the contract (or, with agreed deposit payments once the money has been transferred) shipping your order takes 6 to 8 days within Germany and 8 to 10 days for deliveries abroad – insofar the respective offer does not state any other deadline. Please note that there is no delivery on Sundays and public holidays. If you have ordered items with differing delivery times we combine all items into one joint shipment, unless agreed otherwise. In this case, the delivery depends on the item with the longest delivery period.

Deliveries by parcel service: Germany and other European countries.

Our parcel shipping with GLS and DPD is climate neutral. Minimal packaging volume, custom-made shipping packaging reduces transport volume and the use of packaging and cushioning material. Our cardboard boxes used are made of recycled paper and we produce the filling material ourselves.

 

 

Goods are delivered one or two days after the shipping date. For a guaranteed parcel delivery the following day (Mon-Fri), HALBE can also arrange an overnight service "Garantie24" for an additional charge upon receipt of the order confirmation. 

Depending on the shipment status, you can also track the delivery of your order online. After shipment, choose from the following FlexDeliveryService options on the GLS website:

- Pick desired delivery date (up to 6 days from shipping date)
- Change delivery address (Options are shown in the tracking link)
- Delivery to your preferred parcel shop or GLS depot (Shop-search)
- Grant of a delivery permit (parcel-related and permanent possible)
- Use GLS App (view info)

If you don’t wish to use any of these options, your order will be delivered to your delivery address. If the driver cannot reach you, he or she leaves a notification card in your mailbox with information on where the parcel was delivered, either with a neighbour or at a nearby GLS PaketShop. 

Besides standard delivery via GLS parcel service, you can also book the following services for an additional fee:

GLS Garantie24 = € 7.90 inkl. VAT (€ 6.64 plus VAT):
Guaranteed delivery one day after the shipping date during the course of the day (in German excluding islands, Mon-Fri).

GLS Fixed Date Delivery: GLS Garantie24 plus guaranteed delivery before 10 am or 12 pm = on request, depending on the scope of your order.

 

DPD

Delivery within Germany takes place one to two days after the day of dispatch. If you would like guaranteed delivery of the parcel on the following working day (Mon-Fri), you can use the overnight service "DPD Express" for an additional charge after receipt of your order confirmation.  

Depending on the shipment status, you can still have an influence on the delivery of your parcel online after it has been dispatched. DPD Tracking offers you the following options for your parcel after dispatch:

- Pick desired delivery date (Options are shown in the tracking link)
- Change delivery adress (Options are shown in the tracking link)
- Delivery to your preferred DPD parcel shop (Shop-search)
Grant of a delivery permit (parcel-related and permanent possible)
- Use DPD App (view info)
- DPD Predict and Live-Tracking (Real-time tracking information)

If you do not use any of these options, the delivery attempt will be made to your delivery address. If the driver does not meet you there, he will leave a parcel information card in your letterbox. By scanning the QR code or entering the parcel number, you can find out where the parcel is at the moment and what options there are for rerouting and receiving the parcel.  

In addition to the standard shipment by DPD parcel service, you can optionally book the following services for an additional charge within Germany from HALBE Customer Service:

DPD Express = € 7.90 inkl. VAT (€ 6.64 plus VAT):
Guaranteed delivery one day after the shipping date during the course of the day (in German excluding islands, Mon-Fri).

DPD time-of-day-delivery: like DPD Express, but with the additional guarantee of delivery before 8.30 a.m., 10 a.m. or 12 p.m. = on request, depending on the goods you have ordered and the delivery area.

 

Deliveries by freight forwarder: Germany and other European countries.

 

For larger quantities or formats from approx. 700 x 900 mm, due to size and weight your goods are delivered with Cargoline Logistics. Delivery within Germany takes one to three days after the day of dispatch, internationally the transport time varies depending on the country and is usually three to five days.

Please note: Logistics shipments are usually bulky and heavy and delivered “free to kerbside”. Depending on the spatial conditions, shipments can be unloaded and delivered at the roadside, often they can also be delivered to your door, a garage or else. This is left to the discretion of the driver and can only be decided on the spot. Carrying the parcel or palette/s into a building or unpacking of goods and/or disposal of packaging material is not part of the logistics service. Due to Covid19 restrictions additional services are not offered at the moment.

In addition to standard shipping, you can also book an express delivery within Germany from HALBE Customer Service for an additional charge:

Cargoline Nightline € 19.90 incl. VAT (€ 16.72 plus VAT):
Guaranteed delivery one or two days after the shipping date during the course of the day (in German excluding islands, Mon-Fri). Overnight shipping with 24 hours delivery cannot be guaranteed nationwide at this time.

Further express options and costs on request, depending on your ordered goods and the country/delivery address. Please contact the HALBE customer service to discuss the options.


Self-Collection


HALBE Logo

Your goods will be ready for self-collection at our plant. You will receive a pick-up notification email as soon as your order is complete. Self-collection times are from Monday to Friday between 8am and 4.30pm.

Please note: Your order has been carefully packaged in storage packaging. If you wish to have it collected as palletized goods through a logistics service, please let us know with your order. 

Your HALBE contact can advise you on possible packaging costs and all logistics issues.

 

Import fees

When importing the goods into Switzerland, Lichtenstein and Norway, in addition to the applicable import sales tax, fees will be charged by the respective Shipping Service Provider.

Freight forwarder:
Presentation commission: 3% of the import sales tax amount.(not applicable if payment is made within the payment date)*
Handling fee: 35,00 CHF / 400 NOK*
Postage/Papers: 5,33 CHF / 60 NOK*

Parcel service:
Import Administration: 10 CHF / 120 NOK*
Presentation commission: Min. 10CHF / 120 NOK otherwise 2% of the import VAT amount*

* Data without guarantee

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