FAQ - Frequently asked questions
You can find a video tutorial for picture frame configuration on our Youtube channel.
The magnetic frame principle describes the simple and quick opening and closing of picture frames from the front. You can find more information and a video under the magnetic frame principle.
For the Rizzi pictures (including passepartout and a total thickness of approx. 16 mm) we use as standard a Classic magnetic frame in Alu 14, silver matt, Plexiglas glossy scratch-resistant with an insertion depth of 16 mm.
In general, you can also order picture frames without glass, but unfortunately this is not possible online. Please send us your order or request by e-mail or call us: 02741-9580 0.
If an unadulterated colour reproduction is important to you, we recommend using white glass. In this case, all glasses except HALBE normal glass and the single-pane safety glass are suitable.
Schott Mirograd® museum glass and Optium Museum Acrylic® are highly anti-reflective and reduce reflections to less than 1 percent. Further information on the subject of picture glass can be found in our glass knowledge area.
You can always use the picture frames in portrait and landscape format, there are hanging holes all around. The exact orientation is only needed to design a passepartout or to determine the position of the picture locks. An exception is the Display magnetic frame, because of its clamping device it can only be used in the selected orientation.
Some things you just want to evaluate in the original before making the final decision. You can find our various picture frames and accessories sample sets to send under samples.
You have the choice between picture frames made of aluminium and high-quality wood. This means that you have 15 different picture frame colours and various profiles to choose from. You can find an overview of the available colours and profiles under our profile and colour overview.
The insertion depth defines the available space within the picture frame for e.g. background cardboard, picture, passepartout, etc. You can find more information and examples under insertion depth.
We are happy to offer individual painting of the picture frame profile in accordance with a RAL colour for larger projects. The purchase quantity per colour is approx. 1,000 metres.
Measures and dimensions
HALBE-frames are possible from 130 x 130 mm to 2000 x 3000 mm. There is a wide range of standard formats for picture frames. In addition to DIN formats, common standard sizes for picture frames are available in 5:4, 4:3, 3:2, 1:1 or 16:9 format according to the picture ratio. You can find further information under our picture frame size overview.
The order format of the picture frames always refers to the glass size or insertion size of the picture frame. It is the maximum picture size that can be inserted.
The picture frame size or the order size always corresponds to the picture size or the outer format of a passepartout. So if the picture or the passepartout has a size of 300 x 400 mm, you should also choose a picture frame in the corresponding size. You can find more information in our blog under Determining picture frame sizes.
Our picture frames are manufactured to the millimetre with plus tolerance, there is hardly any leeway. Special formats should be ordered 1 mm larger than your measured sheet size.
We can produce picture frames up to a size of 1400 x 2500 mm, in some versions also up to 2000 x 3000 mm, online these "XL-formats" are not yet shown. Therefore, please send us your inquiry or ideas by e-mail to firstname.lastname@example.org or call us on 02741-9580 0.
You will find the appropriate dimension sketch for each picture frame during configuration below the configuration options under the point "Your picture frame configuration"
Our glasses are between 2.5 and 3 mm thick. Only the ESG and Mirogard® Protect panes are 4 mm and 4.5 mm thick respectively. You can find information on the different glass thicknesses of our glass types under Information on glass types.
You can find the weight of the picture frame during configuration on the right-hand side below the price and delivery time information.
You are always free to choose the passepartout cut-out. The important thing is that the cut-out should be approx. 10 mm smaller than your image. This ensures that the image is covered by passepartout. The minimum border width is 30 mm.
Example: For a picture format of 210 x 310 mm, choose a passepartout cut-out of 200 x 300 mm and a passepartout outer format of 300 x 400 mm, which corresponds to the picture frame size. For more information and a table on how to determine the right passepartout cut-out and picture frame for your image, please see our blog post on the topic of the right size for mounts.
A passepartout with several cut-outs is no problem. Please send us your order and a sketch of the passepartout with all the dimensions (border widths, cut-outs, web widths) or even better a drawing as a .dxf file by e-mail to email@example.com.
In general, you can freely design the border widths of the passepartout. The only important thing is that the minimum border width must not be less than 30 mm. For more detailed information, please visit our knowledge area on the subject of passepartouts.
You can hang the picture frames optionally on gallery rails and ropes or quite classically with nails and hooks on the wall. You can find more information and tips under our information on hanging systems.
With regard to the best possible security when hanging your picture frames on ropes, we generally recommend the combination of stainless steel rope and fixed hanger. In general, however, the lower load capacity with regard to the weight of the frame and the local condition of the walls must be taken into account accordingly when mounting the gallery rails. An overview of the different working loads can be found under HALBE hanging system.
We offer various options for protection against unauthorized opening and hanging or against falling down. Of your picture frame. This protection is called picture lock. All options can be found here at a glance under Information on picture lock.
We offer express shipping within Germany. You can find information on the procedure and prices under shipping information. Please call 02741-9580 0 or send an e-mail directly to your contact person before shipping.
Unfortunately, it is not possible to provide a telephone advice when shipping via the GLS parcel service.
When shipping via Cargoline a telephone advice is possible. However, this request must be explicitly communicated to us at the time of ordering, including contact person and telephone number!
You will find an overview of our delivery countries under Payment and Shipping. If your country is not listed, please send us your request as well as the complete delivery address to firstname.lastname@example.org. We will then check whether a delivery is possible and how high the shipping costs would be. Usually the costs and fees are more expensive than the desired picture frames, so it is usually only worth it for large orders.
At the moment we do not offer shipping of our picture frames to the UK due to the difficulties caused by Brexit. As soon as reliable deliveries are possible again, we will ship to the UK again.
Please send us your request and the complete delivery address to email@example.com. We will then check individually if a delivery is possible and how expensive it would be. Often the shipping costs and customs clearance fees are higher than the picture frames themselves, so it is often only worth it for large orders.
When shipping to Switzerland, the German VAT is not charged. We also take over the customs clearance fees. When importing into Switzerland, the Swiss Post or the Swiss forwarding agency will charge the import sales tax of 7.7% of the invoice amount (Swiss sales tax).
To ensure that your frame reaches you in one piece, each picture frame is delivered in a resealable individual package.
Single picture frames or small quantities are packed in a custom-made shipping box and delivered by parcel service or forwarding agency, depending on size and weight.
Larger quantities are packed in pallet boxes on half pallets or Euro pallets and delivered by forwarding agents.
You will receive an initial estimate of the shipping method in the shopping cart. You will receive the exact details with the PDF order confirmation. For more information, please see Delivery information and Payment and dispatch.
Transport damage and complaints
If the package is damaged upon delivery, please refuse acceptance and have the damage documented by the driver. If transport damage only becomes visible after opening the shipment, please send us an e-mail including 1-2 photos of the damage and the order number to firstname.lastname@example.org or directly to your contact person. We will then contact you for further processing.
In case of a complaint, please send us an e-mail including 1-2 photos of the defect as well as the order number to email@example.com or directly to your contact person. We will then contact you for further processing.
In churches we offer a framing service for your pictures. Bring them to us and pick up the framed picture a few days later. Due to the risk of damage in transit, we do not offer a mail order framing service. For larger projects, we are happy to discuss transportation options. Please send us an e-mail to firstname.lastname@example.org or contact us by phone 02741-9580 0.
We are happy to offer you a hanging service for gallery rails and/or picture frames for larger orders. However, we do not offer a hanging service for private customers and individual picture frames. As a basis for calculation, please fill out the pdf file "HALBE Checklist Hanging Service" and send it to us at email@example.com.
Unfortunately we do not offer a print service for pictures. If you are interested, please contact our local partners.
We have different partners at locations in Germany and also worldwide. Please have a look at our HALBE partner overview. Here you can find a partner near you.
Since we sell direct, we do not include traditional trade margins in our product prices. If you have a larger request, please send us an e-mail to firstname.lastname@example.org or contact us by phone 02741-9580 0. Otherwise, you will receive regular information about discount promotions in our newsletter.