Right of Withdrawal

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.)

Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on

- on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you ordered one or more items as part of a single order and these are delivered together;

- on which you or a third party designated by you, who is not the carrier, took possession of the last item, provided that you ordered multiple items as part of a single order and these are delivered separately;

To exercise your right of withdrawal, you must inform us (HALBE-Rahmen GmbH, Herrenwiese 2, 57548 Kirchen, Phone: +49(0)2741 9580-0, Email address: info@halbe.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, though this is not mandatory. You may also exercise your right of withdrawal online. To do so, please use our electronic withdrawal function in the footer. If you use this function, we will immediately send you a confirmation of receipt of your withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than 14 days from the day on which we receive notice of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and, in any case, no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the 14-day period expires.

You bear the direct costs of returning goods that can be shipped by parcel post, as well as the direct costs of returning goods that cannot be shipped by parcel post. The costs for goods that cannot be shipped by parcel post are estimated at a maximum of approximately 199.80 EUR.

You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Grounds for Exclusion or Expiration

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.
 

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

- To HALBE-Rahmen GmbH, Herrenwiese 2, 57548 Kirchen, Email address: info@halbe.de :

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notifying in writing)
- Date

(*) Delete as appropriate.